Privacy Policy

This Privacy Policy describes how the Clean Karma Site (“Clean Karma”) will collect, use, and maintain your Personal Information on the Clean Karma Site. It will also explain your rights with respect to that information.
By using the Clean Karma site, you confirm that you have read and understand this Privacy Policy, and our Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of Clean Karma. Clean Karma will collect, use, and maintain information consistent with the Agreement.

In this Privacy Policy:

• The Clean Karma Site may be referred to as ”The Clean Karma website”, ”Clean Karma” “we”, “our” or “us”.
• We call a user of the Clean Karma Site “User”, “Users”, “you”, “your” or “User who needs help” and “User who wants to help”, as appropriate.
• “Help Request” refers to requests of help posted by Users who need help.
• “Terms of Service” refers to our Terms of Service, which can be found
  here
  This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

Information you provide to Clean Karma
Clean Karma collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). We do not sell your data to third parties. Examples of Personal Information that Clean Karma collects include but are not limited to:
Contact Information. This may include your first and last name, postal address, telephone number, and email address.
Promotional Information. Certain offerings of the Clean Karma Site, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Clean Karma offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you.
Content Information. You also may choose to send Clean Karma Personal Information in an email or chat message containing inquiries about the Clean Karma and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Clean Karma Platform (such as through our chat functionality).

We automatically collect certain information when you use the Clean Karma Site. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:
Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the Clean Karma Site that you view and interact with, the time of day you browse, and your referring and exiting pages.
Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the Clean Karma Site, Clean Karma may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Clean Karma Site (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the Clean Karma Site, and for security and fraud prevention purposes.
Location Data, including imprecise location data (location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (latitude/longitude data). When you access the Clean Karma Site via mobile, we use, with your consent, GPS technology to determine your current location in order to determine the city you are located in and display a relevant location map.
Cookies and similar technologies, including login information (the usage time and duration of your session, query terms that you enter in our website and any information stored in the cookies); session ID cookies, flash cookies to personalise and enhance your visit, via flash cookies we may store your preferences or display content based upon what you view on the Sites to personalize your visit.

We collect and use information in accordance with the practices described in this Privacy Policy. Our purposes for collecting and using information include:

• To operate and make available the Clean Karma Site. We use your data to connect you with other Users to enable the posting of, selection for, and completion of Help Requests;
• To analyze Clean Karma usage as necessary for our legitimate interest in improving the Clean Karma Site to grow our service;
• To contact you and deliver (via email, notifications, or otherwise) transactional information, marketing notifications, offers and communications relevant to your use of the Clean Karma Site;
• For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
• As otherwise set forth in the Agreement.

Analytics and Market Analysis. Clean Karma may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the Clean Karma Site.

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:
Third Party Agents. We strongly prohibit any Third-Party Agents from retaining, using, or disclosing information about you for any purposes.
To operate the Clean Karma Site, we may share your Personal Information with our agents, representatives, and service providers (“Third Party Agents”) so they can provide us with support services as follows:

• Email origination;
• Customer relationship management services;
• Data analytics;
• Marketing and advertising;
• Website hosting;
• Communications services;
• Technical support;
• To otherwise help us provide the Clean Karma Site;
• Payment processors;

Other Users. Clean Karma facilitates contact between Users who need help and Users who want to help and reserves the right to share one User’s contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User’s legal or other authorized representative, in order to: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the Clean Karma Site; or (2) facilitate the performance of a Task. This exchange of information is essential to the operation of the Clean Karma Site.

You may opt-out of receiving notifications from us, including promotional communications related to the Clean Karma Site, but excluding transactional email informing you about registration, and request the removal of your Personal Information from our databases, or deactivate your account by
Account Settings. During registration you choose whether to receive marketing correspondence from Clean Karma. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Personal information” tab, then tick the boxes according to your preferences in the “Manage your subscriptions” section.
Corrections to Profile. You have the right to access, update, and correct inaccuracies in your Clean Karma Profile at any time by logging in and clicking on the “Profile information” tab. There, you can view, update, and correct your Account information.
Promotional Communications. You can opt out of receiving promotional communications from Clean Karma via the Manage your subscription section in your Profile. In addition, you can opt out of email marketing by clicking on the unsubscribe link in any message. Please note, that even if you opt-out of receiving promotional communications, Clean Karma will continue to send you non-promotional communications, such as those about your account, requests, or Clean Karma’s ongoing business relationship with you.

Your Clean Karma account is password-protected so that only you have access to your account information. In order to maintain this protection, do not give your password to anyone. Clean Karma implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

We do not store credit card information. All the payments are processed by means of payment processors and on the payment processors’ side.

Clean Karma’s Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change at any time as Clean Karma updates and expands the Clean Karma Site.

This service is intended for a general audience, and is not directed at minors under 18 years old.

Information of U.S. Users. Our collection, use, and retention of the Personal Information of U.S. Users is in accordance with applicable U.S. laws, as is our determination of what is deemed to be “personal data and/or information.”
Clean Karma expressly disclaims any liability that may arise should any other individuals obtain the information you submit to the Clean Karma Site.
Clean Karma’s Security of Collected Information. While Clean Karma will use commercially reasonable efforts to ensure the security of all Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all Personal Information stored therein, and you agree to hold Clean Karma harmless for any damages that may result therefrom.

These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires business collecting or disclosing Personal Information to provide notice of rights California residents have and can exercise.
Right to Know and Delete. If you are a California resident, you have the right to request that we disclose the data we collect, use and disclose, and other information relating to data we collect about you. You have the right to request the deletion of data that we have collected from you, subject to certain exceptions.
Authorized Agent. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.
Right to Non-Discrimination. You have the right to non-discriminatory treatment by us, should you exercise any of your rights.

If you have any questions about this Privacy Policy or the manner in which we or our Third-Party Agents treat your Personal Information, or if you have technical problems, you may contact us
Clean Karma team will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Clean Karma databases, and requests to know, delete or rectify such Personal Information.